Customer Satisfaction Analysis on Dabur Toothpaste using Hypothesis Testing

Harika Reddy M.*, Swetha Sree Ganji**, Rakesh Singh Thakur***
*-*** Department of Mathematics, Aurora Higher Education and Research Academy, Aurora Deemed to be University, Peerzadhiguda, Uppal, Hyderabad, Telangana, India.
Periodicity:January - June'2025

Abstract

In today's competitive oral care market, customer satisfaction is key to brand success and loyalty. This study examines satisfaction with Dabur Toothpaste, known for its Ayurvedic formulation, using statistical hypothesis testing to assess consumer perceptions and the impact of demographic factors, particularly gender. This study was designed to explore critical dimensions of customer satisfaction by formulating specific hypotheses related to consumer perceptions, product effectiveness, and brand loyalty. The analysis provided meaningful insights into consumer behavior, revealing trends influenced by variables such as gender. These findings serve as a valuable foundation for strategic decision- making at Dabur, offering direction for refining product features, enhancing customer engagement, and tailoring marketing efforts to better align with consumer expectations and preferences.

Keywords

Customer Satisfaction, Dabur Toothpaste, Hypothesis Testing, Consumer Behavior, Brand Analysis, Oral Care Products.

How to Cite this Article?

Reddy, M. H., Ganji, S. S., and Thakur, R. S. (2025). Customer Satisfaction Analysis on Dabur Toothpaste using Hypothesis Testing. International Journal of Business Intelligent, 14(1), 25-29.

References

[2]. Kavitha, T. N., & Vanitha, A. (2014). A study on customer satisfaction towards toothpaste with special reference to colgate. International Journal of Advanced Scientific Research and Development, 3(03), 16-29.
[3]. Sethi, M. H. K. (2017). Marketing research: Toothpaste industry. International Journal of Engineering Research & Technology (IJERT), 6 (6), 717-741.
[4]. Sharma, R., Patel, M., Pareek, P., & Dubey, P. (2025). Consumer preferences and perceptions of ayurveda toothpaste: A shift towards natural oral. Journal of Drug Delivery & Therapeutics, 15(3), 69.
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