i-manager Publications

Information Technology Usage and Supply Chain Performance: A Two-Stage Disjoint Structural Equation Framework of Sequential Mediation through Visibility and Resilience

Salman Farooq Dar*, Tariq Ahmad Lone**, Thakur R. A.***

*-** University of Kashmir, Jammu and Kashmir, India.

*** Symbiosis Skills and Professional University, Maharashtra, India.

Periodicity:July - December'2025

Abstract

Supply Chain Management (SCM) involves the coordinated management of procurement, transformation, and distribution activities, including demand forecasting, production planning, inventory control, logistics, and customer relationship management. Although information technology (IT) has enhanced supply chain capabilities, empirical evidence on its influence on supply chain visibility (SCV), resilience (SCR), and performance (SCP) remains limited in emerging economies, with existing studies largely fragmented. While prior research has examined direct relationships among these constructs, the sequential mediating roles of SCV and SCR between IT usage and SCP require further exploration. This study adopts a quantitative, cross-sectional design using data from 600 supply chain managers from BSE- and NSE-listed firms in India, collected through a two-stage cluster sampling approach. Validated measurement scales were assessed for reliability and validity using confirmatory factor analysis, and hypothesized relationships were tested using PLS-SEM version 4. A two-stage disjoint SEM framework was applied to analyze how IT components collectively influence supply chain outcomes through layered capability development, with results confirming that IT usage positively affects SCV, SCR, and SCP. Furthermore, SCV and SCR exhibit significant sequential mediation between IT usage and SCP, supporting the Resource-Based View and Dynamic Capabilities View.

Keywords

Organization Environment, PLS-SEM, Sequential Mediation, Digital Transformation, Operations Management.

How to Cite this Article?

Dar, S. F., Lone, T. A., and Thakur, R. A. (2025). Information Technology Usage and Supply Chain Performance: A Two-Stage Disjoint Structural Equation Framework of Sequential Mediation through Visibility and Resilience. i-manager’s Journal on Data Science & Big Data Analytics, 3(2), 12-34.

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